EFFECT OF EMPLOYEE COMMITMENT ON THE PERFORMANCE OF VINOKURE PETROLEUM NIGERIA LTD. PORT HARCOURT.

Abstract

The study examined the effect of employee commitment on the performance of Vinokure Petroleum Nigeria Ltd. Port Harcourt. Specifically, the study examined the effect of affective commitment on the profitability of Vinokure Petroleum Nigeria Ltd. Port Harcourt; the effect of continuance commitment on employee productivity of Vinokure Petroleum Nigeria Ltd. Port Harcourt; the effect of Normative commitment on customer satisfaction of Vinokure Petroleum Nigeria Ltd. Port Harcourt. The research employed a survey research design. The population of this study consisted of 125 management and staff of 5 branches of Vinokure Petroleum with at least an OND certificate. Since the population is not large, the entire population completed a structured questionnaire. The result showed that there was a significant positive effect of affective commitment on profitability of Vinokure Petroleum Nigeria Ltd. Port Harcourt (Z = 7.80); there was significant positive effect of continuance commitment on employee productivity of Vinokure Petroleum Nigeria Ltd. Port Harcourt (Z = 9.00); there was significant positive effect of Normative commitment on customer satisfaction of Vinokure Petroleum Nigeria Ltd. Port Harcourt (Z = 8.00). The study concluded that Managers should prioritize and concentrate more on those factors that will increase the employees’ normative commitment levels such as pension, long service awards, and recognition so as to maintain a competitive standard in the market through customer satisfaction.