ORGANISATIONAL STRUCTURE AND FIRM PERFORMANCE WITH PARTICULAR REFERENCE TO UNITED BANK FOR AFRICA IN LAGOS, NIGERIA

Abstract

This study determined the impact of organisational structure and firm performance with particular reference to United Bank for Africa in Lagos, Nigeria. Specifically, the research seeks to: ascertain the relationship between departmentalisation and firm performance and examine the relationship between centralisation and firm performance. This study employed a descriptive survey research design. The target population of this research consists of the entire employees of United Bank for Africa (UBA) headquarters, Marina, Lagos Island Lagos, Nigeria. Data were generated from the questionnaires administered to the targeted respondents. Pearson Product Moment Correlation Coefficient (PPMCC) was used to determine if there are significant relationships between exogenous and endogenous variables of hypotheses. The study found that there is a substantial association between departmentalization and firm performance. Also there is a substantial association between centralization and firm performance. Based on the results, it was recommended that all organizations should choose between structures and choose the correct one for the environment and for employees, it is important to stay open minded and think clearly to make sure all employee are satisfied and have the right attitude and perform to the best of their abilities.